Andhans LTD provides a non-transferable warranty to the original purchaser of our products purchased directly from our website or authorized resellers. This warranty guarantees that our products will be free from defects in material and workmanship under normal use, starting from the date of purchase. We do not sell refurbished products, and therefore, the warranty applies only to new purchases.

The warranty period is the shortest warranty duration offered by any of our direct competitors. For specific details on the length of your product’s warranty, refer to the product listing or packaging.

If a defect covered by this warranty arises during the warranty period, Andhans LTD will, at its discretion:

• Repair the defective product, or
• Replace the defective product with a new or refurbished product of similar functionality, or
• Provide a refund for the original purchase price (less any shipping costs).

If only a specific part of the product is defective, Andhans LTD will replace the broken part. To process a replacement, you must:

• Upload an image of the broken part.
• Provide proof of purchase (purchase ID).
• Email the required details to the specified email address provided on our support page.

Returns are accepted within 14 days from the date of delivery. To initiate a return or replacement under the warranty, you must obtain a Return Merchandise Authorization (RMA) number by contacting our customer service team. The following conditions apply:

• Products must be returned in their original packaging with no signs of use
• The RMA number must be clearly written on the outside of the package.
• A copy of your proof of purchase must be included within the package.

Products returned without an RMA number or in improper packaging will be refused and sent back at the sender’s expense.

• Normal wear and tear associated with product use.
• Damage caused by misuse, abuse, modification, or unauthorized repairs.
• Damage resulting from accidents, natural disasters, or improper storage conditions.
• Products with altered, removed, or illegible serial numbers or labels.
• Damage due to use outside the intended environment as specified in the product manual.
• Any consumable parts, such as screws or rubber grommets, unless they are proven defective at the time of delivery.
• Cosmetic damage, including scratches, dents, and discoloration.
• Shipping damage (claims must be filed with the carrier).

The customer is responsible for all shipping costs associated with returns or warranty claims, including:
‍
• Returns or replacements shipped from outside the United States or Europe.
• Products sent back for inspection or service under the warranty.

Andhans LTD’s liability is limited to the value of the product itself. We are not responsible for incidental or consequential damages, including but not limited to data loss, loss of profits, or loss of use.

Before submitting a warranty claim, visit our FAQ page for troubleshooting steps. If you require further assistance, contact our support team via email at:
• support@andhans.com for general warranty inquiries.
• replacement@andhans.com for broken part replacements.